TCL support really wasn’t any help. How to enable YouView on a Sony Bravia TV: Four simple steps. The TV screen goes black as the TV enters standby mode to perform panel calibration. All the LEDs are lighted. If powered off and if the TV is no longer covered by the warranty, disconnect the power from the TV, remove the back cover and inspect the power board for any obvious problems such as bulging capacitors and heat stressed components. 2. More if you financed it. I purchased it … I really hope this works! TCL support is useless. Select a query type. Nexus Player. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Also, I visited CHINA a year ago and the TCL brand is everywhere. When do you get a black or blank screen with sound? It seems to me that TCL or Roku introduced some software/firmware bugs in an update recently. Press and hold the TV's power button for 30 seconds. Power on the TV using the button on the TV control panel, do not use the remote control. On your remote control, look for a button that says, “Input” or “Video Input” and cycle through the selections. But this next suggestion worked…). LG TV Has Sound But No Picture. ago - I hooked it up while shopping for a replacement for the 55". Cheap LED strips made sense to me. Maybe like our computers sometimes after a software update we have to reboot the system to have that update stick. January 3 by Yes. CNET loves the TCL line and TCL is actually the second largest producer of flat screen TV's in the world. Wow, lots of folks dealing with this. Use this guide Adding images to an existing question for that so we can see what you see. If you have changed the PIN, enter the PIN you saved. If it is not 12 months old yet, make a claim for a manufacturer's warranty repair or replacement. Ideal for a variety of applications, the 21.5 ONN LCD Monitor comes with both HDMI cable and VGA input so you can get the most out of your monitor. good for you. That =’s basically you rented the telly for 30 bucks a month. When do you get a black or blank screen with sound? My problem was not a black screen, but a dark screen, that appeared to not have a green added to the red and blue to make a full spectrum of colors. Be sure to check that all your devices are connected correctly with cables secure and in good condition. My father bought the TCL 55" Class - 6-Series - 4K UHD LED LCD TV from Costco in December 2019. Has anyone gotten anywhere with BBB? Navigate to SELF DIAGNOSIS and press Enter. This should NOT fly with a TV. Look on YouTube for how to do that. Check the warranty statement that should have come with the TV (or look in the user manual for it) how to do this. Turn your console back on by pressing the Xbox button on the console or the Xbox … Unplug tv, press reset button on the side of tv ( depending on tv model) and wait for few hours would bring video back after doing those steps. Sceptre brand. Many technicians do not even wish to touch these units. Same model TV, mine also 2.5 yrs old like yours...I can see the menu/letters with flashlight test. If it remains dark, use a flashlight and angle it against the screen with the TV at a station where you can hear the sound See if you can make out shadows or shapes. Just search your model on how to reset. Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. Accessibility Resource Center Skip to main content. Did you try the reset using a series of keystrokes on the remote? @A B I have the exact model tv as well as you. Very little profit for them to do so with no guarantee that it will 100% cure the issue. Amazon Fire TV Black Screen Fix. are securely connected to your devices and the outlet. Found that if I unplug the set, wait 10sec and plug it back in, it works fine. 0 Kudos Reply. Cause of the Vizio TV Black Screen . Then plug one video source (preferably a local DVD/BR or Game console)in and plug the TV in, restart. Adding images to an existing question, If you cannot see anything (triple check) then it is possible that this is a bad main board or a bad t-con board as wella s the panel (unlikely but possible). Turn off fast startup in the TCL settings. are securely connected to your devices and the outlet. 12/15/2020 by And I'm quite capable of replacing the board but don't care to spend the money unless I know for sure that's the problem. This is unacceptable. I'm sorry if there's something identical to this, but ever since I've installed Windows 10 I've loved the Movies & TV app (I love it's GUI). I have same issue when the TCL 55R615 is powered off overnight. Luckily I was able to get my full refund since my TV messed up only 8 months later I bought another one at the same time in my husband's mamcave that one is still going I am sure it will mess up soon hopefully within warranty, got me a Samsung. I think the residential warranty is 6 mos? When you see the vertical line on TV screen, this might be due to the loose wire connection in the television. onn. Try a new HDMI cable. Hi All, Model: QN75Q7FAM My 75" Q7 QLED is just a few months out of warranty and i have been dealing with this issue for a few months now. As TV gets old, you might get cracks on the cable. This just happened an hour ago and I tried everything. carol meyers, @ceevee35 Glad u experienced the same results as I did. Did you use the little plungers to lift the glass or can this be done easily with two people? Unplug tv, press reset button on the side of tv ( depending on tv model) and wait for few hours would bring video back after doing those steps. What a shame as I bought it due to the good reviews online…but apparently that was just for picture quality not reliability. At its next early Black Friday, online-only sale, Walmart will have another Onn 4K Roku TV, the 50-inch Onn 100021258, for just $128. When plug back chromecast, the LED light keep solid white for few seconds, then turn blinking orange. Mark-- I think I also saw your comment on the YT video you linked. BTW, I have a smaller 32" Samsung (not a Smart tv) that my kids bought for me about 8 yrs. Shop online or through the My Verizon app and get your orders fast. © 2021 iFixit — Licensed under Creative Commons — Privacy — It is by no means an easy repair for the novice. I switch the tv on and instantly press the hamburger menu on the remote or through settings - Switch Sports mode on, this can be frustrating in the beginning to do it before the screen goes blank but after a few times it became routine. Just a little glow. All other channels are fine. A blank or black screen could be a sign that your TV is switched off. With your advice, I will probably have to replace LEDs. Televisions made by the Chinese multinational electronics company, TCL. My tv screen went black while show was on. Could you please list ALL tools you needed? I still get sound. wgfitness@hotmail.com. Then you need to either enable fast tv start or run system restart to prevent black screen recurring. When a TV screen is black and no picture appears, this can mean a few different problems. Part 4: How to Prevent Black Screen When Playing Videos on Windows 10. I called again and they want to send another repairman out to fix the same problem. i turned all lights off and the tv is black as night. 4. Aug 16, 2009 55 5 0. A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. My issue was sound & image that could only be seen w/flashlight. Accessibility. No Picture on the TV (Sound is OK). I had to wiggle mine back & forth to get out. One HDMI input - Answered by a verified TV Technician 3. I think … When you try to play a TV show or movie. None of those checks produced any results. Explorer Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; June June Black screen on Bravia tv What’s the best solution to re boot my Sony tv . Thank you, 01/31/2019 by What works for me is either to enable ‘Fast start’ under power setting or to run ‘System restart’ under power setting as soon as TV on. Designed to be remarkably slim in profile, this sharp LCD monitor boasts a no screw screen back, and sleek t-shaped base ideal to save space on your desk. Suddenly Channel 1266 NatGeoWild has no sound and has a black screen. If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. They checked out the cable hook up and said it was fine. © 2021 iFixit — Licensed under Creative Commons — Privacy — Another fix is sports mode. We unplugged and plugged back in, we used the so called factory reset (hit the home button 5 times, up arrow once, rewind twice … The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. … For Samsung TVs with a random black screen, try these simple steps: 1. I have the same TV and similar to your problem. except when switching sources then you would have to restart the tv. I’m working on a tv right now with this issue. I bought the TV in April 2019 from Walmart so it is over a year and out of warranty. I just posted about mines and Ron or someone said go to the power in settings and disarm something well mines was already disarmed so I armed it ,and it work like I first bought it thanks everyone wish everyone have this easy solution like me but I'll never buy another one though. They fixed the problem, now it is . You should check the hinge area where normally it fails due to more flex in that region. All I get is techno-ese which I don't understand. You should check the hinge area where normally it fails due to more flex in that region. "Black Screen Of Death" Afflicts Many Flat Screen TVs ... "The sound was still on so I thought maybe the video cord was loose or something. When the YouTube app on your phone or tablet displays a black screen instead of playing a video, or you only hear audio with no video component, there may be a problem with the app. Filter by query type This button does not work with screen readers. demarcus80williams. Post some images of all of your boards with your question. I didn't think about trying to disable that during our troubleshooting. Questions...1. Mine was doing the same thing and I found a “reset" button on the TV after switching HDMI cables around and trying several different things. Then us a flashlight and shine it at an angle against the screen see if you can make out shapes silhouettes etc. I found a great youtube video on the breakdown. 55in roku smart tv. What worked: I updated my credit card… it had expired and I didn't know that my TV was listed under my old card! I've had the screen go black while watching youtube, netflix, hulu, and twitch. Then I sit back and wait for the next black out-can be minutes, hours or days. Serenity Estates, 09/09/2020 by At startup I could see the Roku launch screen just fine for a half second, then black. How to fix an intermittent black screen on your television My feed also comes through a home entertainment system. I spent a couple extra bucks & picked somebody east coast to get it faster. I can hear all the noises he tv makes. No Picture / No Video / Black Screen / Snowy Screen Troubleshooting Commercial TVs 11/18/2020. You should replace the ribbon cable with the new one. With the TV turned On, did you try shining a torch at an angle close to the screen to see if an image was there or not? ONN 50" TV screen is black. My tv was working perfect last night but when I turned it on this morning the screen was black, I couldn’t see anything. We unplugged and plugged back in, we used the so called factory reset (hit the home button 5 times, up arrow once, Always make sure that the cables are well connected. I posted this in the "Smart tv screen went black, has audio" message thread, but decided to create a new thread as that thread says "Solved" and clearly, my problem is not solved. then visually check the boards for any obvious damage like domed or leaking capacitors. I called and they set up a repair for March 3, 2016. It may take 20 or 30 times before I get lucky and it works. i got my fire stick for 20 bucks on prime day So you can lookout for deals, I have a 55" TCL roku tv as well and screen is black but can still hear sound. Troubleshoot your hardware connection. Try another HDMI port on your TV. It is possible that this is either a power board issue or a T-con board issue. Worked fine last night and today there's no screen. I continued to research online, and searched different possible solutions. Sorry for all the questions but I'm not super handy or mechanically/electronically inclined so a bit hesitant. An intermittent black screen could also be due to something as simple as a loose cable or connection. If you do, then it is your backlight that has failed. I only used screwdrivers. Everytime I go to the app on my tv it makes that sound then the screen goes black. Technician's Assistant: Was there a … https://youtu.be/I32MBlbRWMs - video to show LED strip repairs. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If you’re in a similar boat to me, and get a black screen with sound when you try to play anything on Netflix on your device of choice, you can find out how to fix the issue by visiting this page. Technician's Assistant: Can you see a light on the edge of your Aquos? I have VLC but greatly prefer to use the Movies & TV app, is there any workaround or fix. Ensure that the power sources for all your devices (TV, digital box, VCR, etc.) 01/30/2018 by Used to go to a green screen and now it is black and you have to totally shut the TV off to get a screen back. So don't be surprised if you get no replies either . The diagnostic light blinks 3 times then once then starts over. Lol I had the same problem with the black screen too. This part will thoroughly explain the tips and tricks that can be applied to ensure that the black screen issue is resolved. If it remains dark, use a flashlight and angle it against the screen with the TV at a station where you can hear the sound See if you can make out shadows or shapes. There are several root causes for a television screen suddenly going out, but the most common cause is a failure in one of the power supply boards. 3. Didn't help. pssasoftball, Thanks Ron, I did exactly what you said. When I'm using the app on Apple TV, I'm not able to see any livestream video (it's just a black screen… Hold the center button for 15 seconds. The time to fully be ready upon power-on takes my set about 1.5min. Thanks- forever grateful, If it's a backlight problem how do I fix it, 03/30/2020 by Use the Onn DVI to HDMI Adapter Connector cable to connect compatible cell phones, tablets, or digital cameras to HDTVs and other display devices 2 Questions. It was working great until mid-May when he had the same issue everyone is describing in this forum: no picture (black screen), but the sound works when on HDMI1 (connected to the cable box). Have sound but picture keeps going after 5 mins?? 04/19/2020 by powers off and on but screen is still black. The best advice, If it's not under warranty you might as well get rid of it because you'll spend more than you purchase the TV for, unfortunately this is common with these tvs mine gave out 8 months after I bought it but luckily I was able to get a full refund the TV wasn't even able to be fixed they told me to keep it I ended up selling it for 150 on Facebook so I kinda like came out ahead, mine was under full warranty. Regular TV | Troubleshoot: TV Screen is Black. Sometimes one of those options works, other times no. Unveiled at CES … Shelly Portera. I bought it used like a year ago, 11/22/2020 by @egormxo verify that you have no image on all inputs. tyreshiajones323. The LED strips on 1st models were glued in; not easy to get out. Someone helped me move it. Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Tips to resolve windows black screen issue. Sony has created the world's first television which can emit sound from the screen itself, removing the need for separate speakers. Luis Portilla, Mark_SE Element does not sale replacement LCD panel. Jan 10, 2016 at 10:30 AM #1 Hi, My NP runs … Did you get your tv to work? I hope the Twitch tv black screen is not a matter of your worry now. TCL customer service walked me through the solution. Windows 10 Black Screen in Movies & TV When Playing SOME MKV's. It didn’t work for me. happening again. Stancio Battles. Here’s the TCL warranty information, or search for TCL TV warranty in your location if the link is not applicable to your location . Blu-ray player. Now TV shows black screen with sounds from chromecast content. do you mean that the power is turned off or just that the TV is turned off and left on standby? Yes. I just remembered. Fix#3: Loose Wiring. If the TV goes from black to gray and stay gray then the LCD drive board called the T-con board would be the issue. Nothing but problems since I got it for a Christmas gift for my husband. A few Samsung Smart TV owners have reported a white blank screen issue since a newer nowtv app software version was pushed out on their TV's. Solved: TV operates correctly with other video equipment. Highlight RESET and press Enter. Audio was fine. If this many people had the EXACT same issue with a car, they would do a recall. Remedy: Check that Scart connections are pushed fully home and that the Scart plug has not come out on one side. morgnsgrame49, What f it’s a backlight problem how do you fix that, 03/11/2019 by ), but they didn’t work for us. K24har. This happens when the Picture reset mode is On when you unplug your OLED TV power cord, plug it back in, and then turn it on. Any problems with the board? I don't know how to read electronic scopes or repair circuitry, so I went with the $32 replacement parts. Tried all measures. 2. Unplug the tv from the power receptacle, wait 15sec and plug it back in. ron peterson, I got a question still Tokugawa tv. Veatriz Sandoval, ron peterson I contacted BBB and got all my money back only because it was still under warranty, they didn't even fix it, just told me to keep the TV and my check came about 3 weeks, I am worried the other TV we purchased the same time will go out and warranty is over this month, never will I buy TCL ever again!! And I would watch the short video on YouTube first if you're not real tech savvy. The Onn Mini and Micro HDMI to HDMI Adapter is available in black to easily blend with surrounding equipment, furniture, or room decor. This final effort produced the desired effects, and the picture was totally restored! Sonya Collins, oldturkey03 Guess I messed up! But with Roku I have audio, program icons, timer circles, video frames—-everything but video. I do think the problem started with the TCL software update I have read about a few months ago. My second monitor is not affected. :/ maybe it will for someone else, 08/02/2020 by Top Onn Experts Bill Boyd. The Roku home screen did work, however, and we were able to watch Netflix. TV turns ON but no picture or sound black screen FIX - YouTube Replug the TV, wait a little while longer than normal for it to cycle back on. worked ok for a little over a year then it started white screening when I turned it on the next day after sitting overnight. Best of luck to Ron, 07/01/2020 by For some reason this communication was interrupted and had to be reset. 08/03/2020 by Hey, I am also having the same issue, I tried shining the light in a darkened room and can see shape silhouettes. In-Store or Curbside Pickup: Orders must be … TV Has Sound But No Picture Troubleshooting Guide - YouTube See if that resolved it since a bad cable box can sometimes cause a dark screen as well. I just came searching for answers because this happened to me today as well. Please use the previous link instead. @captron. But I do know system hardware replacements. -If you CAN pull up the TV MENU when you have the black screen, update your TV’s firmware to be sure your TV is up to date and rule out the TV as the problem. Unfortunately you have to wait much longer for the TV to connect to the internet if u r running it wireless as I. I also have the Roku external speakers (great sound improvement for $150) which take time to connect prior to the wireless internet connection completion. I am having to do this at least once a day at the moment. My parent’s Hisense Roku TV has had none of these issues. I have unplugged everything including TV, waited 5 minutes and plugged back in, changed batteries I was also and it started to show no picture back in early June 2020. audio still works... and after the picture went out there were a few crackling noises... 42".... vizio purchased in 2014. a not so delightful fun sponge. TCL made me send pictures of my TV, receipt and video, the hassle alone made me want to say screw it, but I got reimbursed the entire $848, they told me to keep tv because it was too big to pickup so I sold it on Facebook for $150. Consider to turn them off to see whether the problem is solved. Mini and Micro HDMI to HDMI Adapter, Black . No sound, black screen, I don't get it. You are watching your favorite show or movie on the television when its screen goes blank or black all of a sudden. The screen will go back to normal display when the calibration is complete (approximately ten minutes). The screen will go back to normal display when the calibration is complete (approximately ten minutes). Suzanne brosnan, I fixed it by unplugging everything. Netflix also comes into this status unable to play content. As TV gets old, you might get cracks on the cable. Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)? When the TV is turned on does the screen go from black to gray? When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. I have the same problem now. I had to go back into my tv to reconnect the LCD ribbons - I had no pic but brightness the 1st time I finished. What should you do if your LG Smart TV has a blank, black screen with sound? or 1 yr. - I didn't even bother reaching out to them once I saw their warranty and the hundreds of reports of same issue. What a dummy I am! Under & just behind the bottom edge of middle of the center (behind the TCL logo on the back) you will feel 3 buttons. you have been extremely helpful. I found that most likely issue was LED backlight strips. KiMberly Richard. On mine I have a black screen but I can see it's fully lit up. ron peterson. If you have a TCL TV there's not much information on them out there. I had same problem. After about a day of being off the TV will turn on but have a Black screen. Learn what you can do when your TV screen is black or blank, but your TV is turned on. TCL 6 Series Roku TV here. My TV is Roku Insgnia and I know my input is HTMI-3. If it remains dark, unplug it and push the power button for about one minute, then plug it back in. If separate audio and video … Looking forward to a solution to fix ‘Black Screen‘ Video error, here is a comprehensive problem-solving guide for you to deal with this issue. Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. See the following troubleshooting tips for when your TV screen remains blank or black when you start your Xbox console. 07/15/2020 by Shawn Isaacs, I have a similar issue and this is how I manage to use my tv. profile.country.GB.title. If it remains dark, unplug it and push the power button for about one minute, then plug it back in. How to Troubleshoot YouTube Black Screens on Mobile . I ALSO UPDATED MY CREDIT CARD with the ROKU SETUP and I suspect that did play a role in fixing the problem. Wondering if I accidentally . Blu-ray player. My sharp aquos tv powers on but screen stays black. Solved: Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. And I’m hooked up to Direct TV. I don't know deep electronics or how to trace voltage. Then measure the voltage at a suitable connection point. See if that resets your TV. My TV was last gen in this model. I learned how to do the remote control deal that reboots the TV but I needed to do that each time I wanted to use the set. A. arnofor Senior Member. Google. Select one that is listed “HDMI1” or “HDMI2” and see if that works. On Apple TV - the screen is black, no content will stream, but I can hear audio I've purchased the Go Big package as part of the introductory offer, and prepaid for three months. Less than 2 years old. Nexus Player Q&A, Help & Troubleshooting. Conclusion. Music Man50, awesome fix, worked as a charm, did go to settings afterward and turned off quick start, I knew when I bought this set that it was cheap and expected it to not last, we will see if with this fix i'll get some more time out of it, January 27 by Someone please HELP me! Tv is less than 2 years old 55 inch roku smart TCL. February 3 by See the Chosen Solution below on what to do regarding further checks by you. Mya Sings-Stuff, TCL repairman came and replaced parts when my tv suddenly went dark for no reason, new parts didn't work either, TCL ended up sending me a check for my tv since it was still under 1st year warranty. John Ng'ang'a, Hi I am having a issue were my ONN roku tv is just shown a black screen but the sound is working, 09/28/2020 by So disappointed as the picture was great. Blu-ray players. This guided approach is going to serve you with sound knowledge of manual approaches as well as software approach. My tv went black but still have sound and everything that said so what I do next, 06/15/2019 by It has a built-in protection that shuts the LEDs off if it senses problems. (This did not fix the problem for me. The solution to this is simple, but not something you would likely figure out for … February 3 by Screen mirroring - Black screen, only sound. After a short while I noticed the screen would just go black, sound but no picture. This TV was in another room and barely used up until recently. if low voltage (<50V DC) the source of the supply or the mainboard not telling the supply to turn on the power. Did you simply replace ALL strips rather than search for the one faulty LED bulb?? Accessibility. I would love to find all of the dumpsters where folks took their units. If you don't hear sound or see video, visit Black screen with no sound. I’ve been following this thread since Oct 2020 looking for solid answers before I just chit can the unit.
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