As a Verizon DSL customer, but not for long as they are discontinuing it, my cost has not increased since I first got it, more than 15 years ago!. I mean LITERALLY 3 MONTHS IN. We had to switch to our Verizon for our internet. I have a final bill of $2 and I can’t pay it online, nor over the phone. The draw back is that if bundled when one service goes out you loose tv, internet and phone. IT FREEZES UP EVERY 3 MIN OR SO BY THEN YOU MISS HALF THE PROGRAM. Spectrum rep said only 100mbps or higher plans are offered. I have their 300mps internet and it always runs great. DO NOT US THEIR EMAIL through the browser !Their email is the slowest that I have ever used through a browser with times I can not even log in. fee. They say they improved from Time Warner, but they still really, really stink. We also know Spectrum is the only option for some people…. No worries said they would fix it and call me back in 24 hours. That second problem is another reason why Spectrum has a “captive” audience, older people (retired) tend to have problems handling the technology. How can Los Angeles have such crap internet? Products used:High Speed Internet Services. I never thought I would have to leave a negative review about spectrum considering my experience I’ve had with comcast. HA! Back in 2016, Charter Communications bought both Time Warner Cable and Bright House Networks. So if you’re stuck on a budget but still love to game and stream reruns of Parks and Recreation, we think this plan is the perfect compromise. Can 25MBps handle HBO, NetFlix and streaming? I never get the advertised speed on a consistent basis either. To talk to a rep, I had to call tech support and ask to be transferred to billing, as they are so swamped with calls that initially I had to schedule a call back from billing 27 hours (the next day) after my call. Honestly this review is written so-so. NO MATTER WHAT IM WATCHING IT FREEZES UP EVERY 3 MINUTES!!! That’s enough spectrum. Don’t bother with Spectrum Internet. This month they raised my bill to $90.97. This is all a bunch of hooey! It’s widely available in the United States, offers a wide range of speeds that work for streaming or gaming households, and keeps you going with unlimited data—all while avoiding contracts. Spectrum community not worth the hassle especially if you plan on using a device like a PS4 to watch shows or for online gameplay. I just looked at Yelp reviews … a long string of 1 star complaints re installation scheduling being botched, service problems, etc. Can't wait for fiber! If there is any possible alternative to Charter Spectrum internet or cable for you, take it. Very angry and dissatisfied already!!! He showed up with no identification, and had called ahead with his personal cell to ask me to tell Spectrum he was on site if they checked despite him being late for the appointment and not yet at my house. It took 7 months of arguing, auditing, and monthly disconnects before they figured out they were still trying to bill me for a previous residence. The routers do not communicate well with those devices and customer services is not worth the phone call. Of the states where you can find Spectrum internet, here are the top five states with the most Spectrum internet availability: If you’re not sure whether Spectrum internet is available in your hometown, we can help you out. They told me they would be happy to google plumbers for me and I can call and have them work and I can pay them. But i have been paying attention dealing with this junk i feel like i should be on the clock, i opened the box and wouldnt ya know it the line coming off the pole that goes into the box he walked out and disconnected it and close the box and left , so i connected it and service was back on, i had caled before that and told them what happened they said they would send someone out, we had to call after I got it up and running, If the modem had anything to do with my speed.. and she said she didn’t know… Then she told me straight up that the modem had NOTHING to do with my speed!! You can learn more about our site and privacy policy here. Anyways like 6 months go by we just said we were done with TV is nothing but the same garbage anyways seems like is on a loop, Had another family member decide she wanted to get her kids Internet, because it is all they use there phone for anyways, SO not even 4 days ago we called charter they talked her into TV and Internet, they came out did everything and realized wasnt working go figure said it was at the pole i explained the GIANT mess he said well being an install they will send a pole guy out right away , which blows my mind, maybe i should have just cancel reinstal;led last time to get that type service, Like all plans, the advertised price was about half of what you inevitably pay each month. at $44.99 vs my $64.99. Here’s a common way we use to describe what’s actually going on… Far infrared heating (indoors) consists primarily of two parts: Part 1) Is the immediate effect of feeling the infrared heat directly from the panel(s). They are by far worse than TWC, who up until this sketchy, lying and impossible to speak to a supervisor gang of bullies; was the most incompetent and horrible company I have ever had the unpleasant experiencde of dealing with. Was advised to wait for the next bill that would have prorated and adjustment. for 24 months with 2-year agreement. How does an internet company have bogus GPS data? What kind of sense does that make! I know it's available here as other people have it. Since Spectrum doesn’t require a contract, your promotional price isn’t guaranteed after the first year (although it’s worth calling and negotiating for if you’re an existing customer). Received letter showing internet and tv for 2 years each 39.99. So this entire time i’ve been paying for 60mbps but have less than 10mbps. Best internet in town…when it actually works right which is VERY rare. we called service tech came check a lot of things said problem was at pole would have to send them out , they came did something to pole said problem was at house , this went on for over a week every days a new one would show and do something , i asked them is there any way they both could show at same time to work this out ,, said there was no way, they were not the same company which was mind blowing cause they both had charter on the side of truck lol. Do you really think I can get to that in one week after moving?! evryone here will go with another company and have the same problems, ive worked for them all no company is perfect. My credit score is over 700. Clarify all fees and contract details before signing a contract My internet speeds are rated at 400 Mbps. i do hope you continue writing these reviews, or in similarity too. i have never seen so many poor reviews. After several of tries we got it, then on top of that in order for her to take my payment so I could cancel was an additional $5. I am paying for the Ultra 100Mbs package, but rarely get above 10Mbps (10% of what I’m paying for). First, their prices have increased a couple of times to where it is now excessive and unacceptable. Example: “Customer service, customer service, customer service, assistant assistant, agent agent G*D M***er FKN Customer Service.” The reason for this is that computer assistant that controls the menu is programmed to disregard whatever you say unless you say a few very obscene words that it will interpret to mean that you have gone over the edge and may cancel your service. –Their email service through the browser is hands down the WORST I haves seen in the 30 years I have been on the internet and this is coming from a 25 year computer tech that sets up networks and email accounts for people. I was moving and asked to have service disconnected three days into the new billing period. No service during a rainstorm or getting snow on the dish. Everything was good the first couple of months. No one called, no one came. The worst is what Verizon is currently doing to it’s remaining DSL customers, degrading the service to the point of virtually not being able to connect to the internet. We use cookies for analytics, personalization, and ads. Adam kennedy, I found your respond degrading and insulting. Thanks. Luckily, I am moving and I will not be using Spectrum again. Hopefully it solves my problem. maddening! I’m paying $44.99/mo and I typically hit speeds of 130M or higher. Prior to May 1, 2018 we had Spectrum Internet with router and modem. I had a really bad moment with a charter representative today. Make a big saving with coupon, coupon code shop at Spectrum for 10. Charter and bright house still going through the FCC. Charter in my area is horrible. The only channel I will miss on this configuration is CNBC, but I want to cut the cord from these 100-200-300 channel packages when I only watch a limited array of channels. Spectrum will still expect payment for a full month's worth of service even if you leave them on the first day of the cycle you're being billed for. That way other people can see your questions as well. It In Austin the minimum is 200Mbps thanks to them for upgrading everyone in December. A month went by and I got my current bill, which showed an INCREASE in my rate, not a DECREASE!!!! And where is the price starting at $29.99. I guess if you talk long enough and fast enough it doesn’t sound like you are reading a prepared script. But that score is still a major improvement from last year, when Spectrum scored a lackluster 59 out of 100. Honestly I’ve been very happy with Time Warner/Spectrum. Just got my Internet-only bill… going up 33%. Exactly! I pay for 400 and lucky if I get 300. After a few months they charged $124.97 and their excuse was that their broadcast TV charge increased. This is the net speed test today – Upload speed – 9MBPS, download – 5MBPS, And I also did net speed last month and this is the speed I get My download speed was around 7mbps. DO NOT USE THEM! Many TV Channels are not tunable or not available. When I finally reached a supervisor she told me that I would only be eligible for a $12 dollar credit. In my area, it goes out when it rains, becomes slower than normal at nighttime, and, even when my Xbox is the only thing on the internet, has a super high latency and causes me to lag/crash. As a senior citizen on a fixed income, I would say that’s both unethical and immoral. THE WORST!! The Basic package has fewer free channels than Dish or Direct. So, I left for AT&T with their DSL service but their lack of bandwidth drove me back to Charter after they had emerged from bankruptcy. I have just 50Mbps internet and Standard Cable I am paying Spectrum’s top-dollar for the service (3 rate hikes in the past year)! 2. As always thanks Time Warner. their internet speeds are poor and goes off line all the time on a daily Meanwhile, ATT fiber is available at asynchronous gigabit speeds for about the same price ($80 a month internet only for 1000mbps up and down vs. like $70-80 for 100mbps/20mbps at charter) But with ATT you’re stuck with DirecStatic which is lame. While most ISPs offer only 1 TB of data (which is usually more than enough data for most of us), Spectrum’s unlimited data is a dream come true for anyone who uses the web for file sharing, (legally) downloading movies, or working from home. We just moved into Janesville area and the Spectrum sales person set me up with Apple tv because he said it would serve my needs. Internet, HBO and Showtime. I called the customer services center and asked why. Spectrum extorts high fees because they’re a monopoly in many areas. 100mbps at the same price existing customers are paying to remain at 60mbps.. nearly half the speed of new customers “basic minimum.”. I’ve talked to 2 different customer service reps and his supervisor. No one knows, but it’s been a hot topic of discussion for a few years at least. Our team makes recommendations after thoroughly researching products and services for your home. After 12 months of service, your prices will increase by $21 for internet only and by $25 for bundles. Accessed August 14, 2020. I was dealing with them via Twitter, phone and techs coming out. someone in the call center (844-849-0145) named Kevin who claimed himself as the supervisor, however, after the conversation with him, he didn’t contact me anymore!!! Same here. (Just maybe not in the same room. Customer service is extremely inconsistent. Online blogs explain this obvious monopoly is using legalese to not be sued for being a monopoly. I still haven’t got all the TV channels I’ve paid for, and the people at Spectrum can’t figure out why. To find more information about reviews and trust on Sitejabber.com please visit. I was told they’d honor the online promo for the 60 mbps for $54.99 as opposed to the retail price of $64.99. That, and there’s constant outages in my area. This has been going on for a long long time and Spectrum just does not have the intelligent manpower to fix it. I called them back and was told “You aren’t able to get any deals with us”. How in the world do you expect return business if this is the way you treat your customers? 110! Absolutely abysmal service. The TM822 may be adequate for some with 8×4 bonded, but not when it’s a very large home with 5 or 6 occupants linking multiple devices simultaneously. Once they got it to 350and claimed it was within range. i was waiting for his reply!!! Called spectrum to find out what was going on and the guy was telling me that there was a charge for the technician to come out and replace the cord. I then mentioned to the billing department that I was never told by the company nor the technician there would be a $45 charge to the bill. I have to believe it is the poorest business model I have ever come in contact with. WBEN, “Slow Internet Still Plagues Rural Areas of Niagara County” They do not care about customer retention. Spectrum/Charter internet is the slowest and one of the most expensive I have delt with. Basically saying that the late fee from the previous month got tacked on to the current month. I have twice called about the problem but nothing. No matter what they promise you, they’ll increase the price in two months. Search option for emails does NOT work at all and if you try to use it it WILL most of the time lock you out and will not allow the page to reload and makes it EXTREMELY hard to look for older emails that you have to do one page at a time with NO way to jump to a certain page or date. Looking for a Time Warner Cable or Charter Communications internet review? Oh well. Also they upped my monthly bill with 10 dollars without any notice or my consent. Most other companies charge anywhere from $10 to $20 extra a month to rent equipment. because I don’t know what will be by now. Today I dropped off the equipment and closed my account with Spectrum before my new billing cycle starts tomorrow. I like TimeWC customer service better and their Internet was much more I just want to watch Yellowstone and Trayvon. They won't give us a credit either! Only reason I’m with them is because in this fairly rural area they are the main provider. Their speeds were great for a very reasonable price and with surprisingly good customer service. When I called Spectrum to cancel services, I requested the option to mail my equipment to Spectrum and was told that I should deliver the equipment to a Spectrum location since I was local. I would switch away from Spectrum in a heart beat but they have a monopoly on the cable service where I live. The ONLY thing REAl about this article are these comments! I told him earlier this week I wouldn't be able to make a payment for a couple of weeks and instead of being understanding, I get the embarrassment and harassment of a worker. I would recommend Charter Spectrum because they’re better than the companies they bought and evolved from and because my friends with Comcast have worse service and support. Kind associates on the phone , but terrible communication and services!!!! I have not heard anything since 11:30am. Internet service as a whole doesn’t do well in the customer service department. You can schedule an appointment by logging in and choosing a schedule. And you’ll find all the juicy details about Spectrum internet right here in our review. Their response, both phone support and technician on site, to an intermittent latency/pause issue which lasts 20-90 seconds multiple times per night multiple days per week, documented with ping, is: I can’t see it right now call back when it is happening – stunningly stupid. Called to inquire pricing. ATT is their only competition where I live and they are ridiculous IMO. people to save bandwidth despite you paying for it. Their equipment is old and outdated. No suggestion of what other course of action. Thats almost $30 LESS a month, which is what I wanted. I currently have spectrum. Mmm, so-so if you ask us. They said my promotion had ended and they had to raise it. Not sure why you all think $80/mo is expensive for internet. Well, it might be expensive, but it makes perfect sense from Spectrum’s perspective. 07/05/2018!! If you’re thinking of subscribing to Spectrum TV Choice, think twice. Consumers complaining about Spectrum.com most frequently mention customer service, cable box and new customers problems. If they weren’t set up like a monopoly and competition was present, there would not be any customers left to give reviews and ratings. Of course with this pandemic going on, we are all going through. I would try into all the problems but I don't have the time to write a book. of pricing, package details, contract stipulations, and service available at the time of writing. It’s infuriating, especially when there are no other local options. Don't refund for services not used. By signing up, you agree to our Terms of Use and Privacy Policy. Learn how to stay safe during COVID-19 in our new guide: Service Tech Late For Repair Appointment @ Spectrum. It seems the will tell you anything just to get it off their desk.The supervisor seems to rattle on a 100 miles an hour and basically say nothing.
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