… Ask the community. - If the list printed with vertical lines, refer to: 'Black vertical lines or streaks on printed pages' 2. Please check the following points to solve the problem: (For models with Automatic Document Feeder only) Wipe the scanner glass strip with a dry lint free soft cloth. Turn off the power and unplug the printer. When scanning/copying a document (using the platten for anything) a black line shows up on the scan. It did work for me. If I scan (or use the "copy" facility) a document in the document feeder, the resulting copy (whether paper or electronic) has a thin black vertical line from the top of the page to the bottom, about 2.5 inches from the left side of the page. This is because when using the ADF, a black dot on the scanner glass show up at each scan line while the document moves by, and resulted in a dark line. I placed the paper with the line onto the flat face of the scanner and sure enough, lined up with the line, there on the glass strip, was the tiniest speck--almost invisible. HP Solution Center Adobe Flash player error. In many cases this debris is not readily visible so is very easy to miss and may not be removed with just a quick wipe. - If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the scanner glass. If you are making copies using the top feeder and get blank vertical lines anywhere on the page, you most likely have something on the scanner glass. Load your document face up i n the ADF. A spot in the wrong place here will result in a line down the length of the long side of the page. HP Scanjet 5590 - Color lines on output when scanning from the ADF. In the Preview window, draw a marquee (a line marking the scan area) around the portion of your document page that you want to scan. Vertical lines are visible when using the Auto document Feeder (ADF). To determine if the black lines appearing on your documents are related to the printing or scanning area, print a Test Print page: ... Test the Automatic Document Feeder (ADF) by making a copy of the Test Print page: a. carefully pry open lower bracket on front left to release bb size horizontal plastic post whcih allows u to lift feeder mechanism up to see the scan area. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. When you use the feeder, the page passes over the little panel. The printing out and copying works fine including from the feeder tray. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. ". I can't tell how to take apart the document feeder to clean the rollers or other equipment to remove the red ink inside the document feeder. 03-04-2017 09:13 AM If the line only happens when scanning or copying with the Automatic Document Feeder (ADF) the issue will be caused by a spec on the thin glass to the left of the main bed. I tried uninstalling the program and reinstalling. Black vertical lines appearing on copies, sent faxes, and scanned images are related to dirt, debris or correction fluid in the Automatic Document Feeder (ADF) scanner mechanism or a malfunction of the scanner device. I went there to check. Why are the lines on the images different Poor character recognition during OCR scanning. Please refer to the instructions, "Clean the corona wire of the drum unit. By using this site, you accept the. Copies and/or scans from the flatbed glass look normal. The line or streak might be black or in color, and can also be present on fax or digital send output when using Scan to folder or Scan to email features (for example). Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center, Lately, when I scan a document from the automatic document feeder, I get a thin black line from the top to the bottom in the middle of the scanned document (see the attached photo). 08:26 AM My scanned images have black lines running through them, blank spaces, or just overall bad quality. To verify the issue only occurs when scanning or copying, print a User Settings List by pressing MENU, 6 (Machine Info. Printers, Copiers, Scanners & Faxes. I would be happy to help you with your HP Office Jet 6970 printer. He said he took his fingernail and scraped off that almost invisible speck, and the line disappeared. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If scanning colour it is a light yellow/gold line only occurs with scanning it actually solved my problem. IMPORTANT! Figure : Locate any debris on the ADF scanner glass strip. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Agency Analyst Mark as New; Bookmark; … - edited If the line that is being produced only occurs when using the Automatic Document feeder (ADF) and not when making a copy via the platen glass, the issue is commonly due to a small mark or debris on the scanning glass area that lines up underneath the white vertical ADF roller. If I can't fix this, I'll have to buy another printer. This problem occurs if the image quality between your computer and the scanner unit don't keep balanced or a foreign object such as a paper clip or ripped paper is in the scanner. Then modify the settings in HP Scanning software. Clean the ADF. your answer is much better than the other copy-and-paste and very polite answers. You can use a piece of damp lint free cloth or glass cleaning tissue, give that area a good wipe, especially at the position relative to where the lines show. Clean the white bar and glass strip in the ADF unit. Wipe off any paper dust from the inside of the document feeder cover (A). When I place a small piece of paper on the glass, this is visible on the scan but the black line still shows up. All the other issues I've read say its the small glass plate on the ADF feeder but my printer doesnt have an ADF feeder. Sorry, I really don't know. These line run completely down the page, but when I place a page on the glass and scan it, there are no black lines. The same sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is located. Black lines down the page . Article Id: 1754074.html ... and make a copy from both the Document (Scanner) Glass and the Automatic Document Feeder (ADF). When I scanned any type of documents or even copy a documents, it has an output of thick horizontal line on the copied documents. I also tried updating the software drivers. Figure : Clean the ADF scanner glass strip, HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document. ), 4 (User Settings), START. Lines or streaks appear on copies and/or scans in the same direction that the paper feeds, both short edge and long edge orientation, when copying and/or scanning from the automatic document feeder (ADF). In this case, scanning from the glass and printing are not affected. If the issue is resolved and you appreciate my help. The placement of vertical line(s) is in the same position on every scan. HP Solution Center Adobe Flash player error. Customer’s often call and say they have black lines, grey lines, or different coloured lines on their scanned images. Black vertical lines appear on the scanned image or the image is all black. Re scan lines using ADF - The lines are caused by dust/debris on the hidden scan area under the Auto Document Feeder. If the streaks that are being produced only occur when using the Automatic Document Feeder (ADF) and not when making a copy via the platen glass, the issue is commonly due to small marks or debris on the scanning glass area that lines up underneath the ADF roller. This article provides some easy diagnostic steps and remedy suggestions. All forum topics; Previous Topic; Next Topic; 5 Replies JordanAXAUQE-AA. By using this site, you accept the, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Printing Errors or Lights & Stuck Print Jobs, Simply ask a new question if you would like to start the discussion again. The most common scan quality issue is the appearance of a solid line down the page when performing scans using the Automatic Document Feeder (ADF). The lines divide the page into 3rds almost, so I don't think it is a random dust particle causing the issue. This is seldom a scanner hardware failure. I believe when I ran a page through it, some of the red ink from a stamp stuck to a roller or another piece of equipment when it went through. Colors are patchy or distorted at the edges of the image. We have a Canon MF8300C and it works fine, but when I feed paper through the document feeder to scan, two black lines run down the page. Hi @gadisam,Glad to hear that your issue is resolved and all is working well now.Have a nice day! I have tried cleaning top, where the feeder opens, but nothing has changed. This is because when using the ADF, a black dot on the scanner glass show up at each scan line while the document moves by, and resulted in a dark line. Black Lines or Bands on Copies, Scans and Prints. - If the list printed OK, go to step 2. NO LINE! When you scan documents and you see a vertical line down the image that is not on the physical document, this is often caused by a contaminant like dirt or dust build up on the scanning lamp/lens assembly glass. Didn't find what you were looking for? The image is distorted or blurred. what you said makes sense. The little panel may have specs of material on it, or on the black plastic guide in front of it, or on the inside cover, to the left, my model has some black and white plastic guides, these may have caught some pieces of whatever. Didn't find what you were looking for? Clean the glass and these plastic guides. Make sure the ink cartridges are properly vented and seated correctly. Follow the steps below to correct this problem. I've cleaned everything I can see several times, including the glass and white plate. Thank you very much, I'll try it and let you know. a. Vertical lines or streaks appear on copies and/or scans when copying and/or scanning from the automatic document feeder (ADF) of an HP LaserJet Enterprise, HP PageWide Enterprise, HP LaserJet Managed, or HP PageWide Managed MFP. 4. That speck hadn't come off with normal cleaning efforts. Gently wipe the glass of the feeder (B) and the inner side of the document feeder cover (white area) (C). 3 Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. After the last page prints, press STOP/EXIT. Scanner Glass Locations: Most scanners have two glass surface areas, as detailed below and indicated in the image. Clean the flatbed glass, ADF roller, and mylar strip. Clean this areas as shown below. Home. Common problems for INSTANT INK, HP+ PLANS: INK AND TONER, We would like to share some of the most frequently asked, † The opinions expressed above are the personal opinions of the authors, not of HP. The line or streak might be black or in color, and can also be present on fax or digital send output when using Scan to folder or Scan to email features (for example). I did not helped at all. Finally, after more than an hour of trying all the suggested solutions that I could find online, I read one post that said he found the tiniest speck on the glass that lined up with where the line appeared on his copies and scans when using the ADF. It's the small glass strip at the left side. ... Adjusts the level at which the black areas in text and line art are delineated, improving text recognition in OCR programs. The problem does NOT occur when I put the document on the glass, 03-22-2018 Reply. Make sure to select a case situation for the specific problem that is occurring: Printing Only; Copying or Scanning from the Document Glass Only; Copying or Scanning from the Automatic Document Feeder (ADF) Printing and … Please click the "Accept as Solution" button and the "Thumbs Up". that sounds like it could be an issue with the scanner function on the machine, the print process is the same but if there are lines on copies, it’s likely to be the process of the copying / scanning that’s causing the issue. seems nothing showing dirty marks or anything that might create a line on the scanner bed. b. Issue. Cleaning scan glass strip of vertical lines: The issue may be caused by a small spec on the ADF scanner glass, (the thin glass to the left of Flatbed scan glass). The problem occurs only when I SCAN documents, there’s a distinct brown-faded … Open the document feeder cover. Cause This multifunction printer uses a separate piece of glass (ADF glass) when making copies or scans through the ADF. I tried and tried and cleaned and cleaned that little glass strip. You can use a piece of damp lint free cloth or glass cleaning tissue, give that area a good wipe, especially at the position relative to where the lines show. 11:50 AM. But when I tried initially , it... Home. 03-24-2018 I didn't see any spot but I wiped it anyway. Go to step 7. In 5 seconds the problem is gone! Following a tip in this forum, I located the glass strip in the elft side and cleaned it. Great! Open the document cover. No black lines etc. Solution: Since it seems to work through the feeder, I doubt its the CCD. It's the small glass strip at the left side. Moiré (cross-hatch) patterns appear in the scanned image. I raised the cover and tried to clean the parts the move the document, but that didn't help. Users complain that when they scan it gives them black stripes on one side. 0 Kudos Share. Hello, I have had this printer since January, and it recently started adding 3 vertical black lines to my scans using the document feeder. Color stripes or lines result on the scan output when scanning from the Automatic Document Feeder (ADF). It gets printed and wastes ink. Discontinue troubleshooting. Any help is greatly appreciated. to fix open document feeder (hinged on left side) revealing the feeder drive. I only have this red line when I scan through the document feeder. When you scan documents with the ADF, it is best to use Office Mode. Issue Description: What else can be done? Lines or streaks might be visible on the front and/or the back side of the page. " The scanner now scans a vertical black line when using the document feeder only. " Hardware. If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass. This product utilizes a separate piece of glass (ADF glass) when making copies or scans thru the ADF. Cleaning the small glass pane on the left unfortunately didn't work for me. Click here to refer the document and perform troubleshooting steps to fix this issue. Ask the community. Scanning Using the Automatic Document Feeder. attached a scan from today When using the ADF the sensor is moved to the thin glass to the left of the main bed, and the paper is moved past the sensor by the ADF. 1. Clean the primary corona wire inside the drum unit by sliding the green tab. when putting an original on the glass and scanning to email the line is not there. The image is dark. I understand that you are getting vertical lines while scanning and you have already done some preliminary troubleshooting. I put the fingernail to work, scrape scrape, put the paper in the ADF, ran Scan. Please follow the steps below to solve the problem. Lately, when I scan a document from the automatic document feeder, I get a thin black line from the top to the bottom in the middle of the scanned document (see the attached photo) I raised the cover and tried to clean the parts the move the document, but that didn't help. - If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue. Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan, We would like to share some of the most frequently asked questions about, **Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. The problem does NOT occur when I put the document on the glass. **, † The opinions expressed above are the personal opinions of the authors, not of HP. ... Because the copy made from the scanner glass had no vertical lines, but the copy made from the ADF did, that means there is something on the ADF … HP INSTANT INK, HP+ PLANS: INK AND TONER. 3 vertical black lines when scanning with document feeder Of... 3 vertical black lines when scanning with document feeder OfficeJet6970, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Simply ask a new question if you would like to start the discussion again, HP Solution Center not working : Adobe Flash Player Error and Unable to Scan. Welcome to the HP Forums. This problem is usually resolved by cleaning the white pressure bar and the thin glass strip (ADF scanner glass) to the left of the flatbed … I am at a loss. The line or streak may be black or may appear as a color and may be present on Fax or Digital Send output as well. Virtical lines on ADF scans typically are caused by dirt on the scanner glass. This sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is moved to for scanning. Getting a vertical line when scanning multiple pages on workcentre 3220 When using multiple pages from the top loader and scanning to email in pdf format we get a veritcal line on all pages. Thank you very much! Solution. The only thing changing is the light source moves when you scan from the glass, still ... Hello Guys; We have an office printer/scanner. I followed the step and found the glass. My Scanner has black line appear on the docs when it scanned. This is typically caused by dust, paper particles, or scratches on the scanner glass. A toner issue would produce the line on any output. What needs to be done to fix it? line down middle of page only during scanning on scanned document when scanning a B&W document I get a black line to the middle left of my scans on each scanned page. For a line on the left side of the printed page the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer. When scanning an original, straight lines in the image come out jagged. When scanning from the flatbed the sensor moves across the bed, a spot in this area will result in a spot on the page.
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